Letsdial

Conversation Intelligence

The feedback loop your floor never had.

Record, transcribe, and score every call automatically. Surface what your best reps do differently, then build that into the playbook every new hire starts from.

Scanning call #4291Sarah M. · 15:42
0:003:006:009:0012:0015:42
Detected signals

Awaiting signals⬦

Everything included

What the module includes

HD recording + PII redaction

Every call captured. Card numbers and SSNs stripped before storage automatically.

Keyword search every transcript

Find the exact phrase across months of recordings in under a second.

Auto-scored QA

Scored against the rubric you set, compliance, discovery, objection handling.

One-click coaching clips

Clip, annotate, and share with the scorecard attached. No video editor.

Per-queue rubrics

Scorecards you can actually tune

Each queue carries its own rubric. Finance weights compliance at 40%. A SaaS demo queue weights discovery questions instead.

Scoring trends over time surface which criteria correlate with won deals in your data.

Finance queue
Top criterion: Compliance disclosure
40%
SaaS demo
Top criterion: Discovery questions
35%
Support queue
Top criterion: First-call resolution
30%
Outbound
Top criterion: Pitch adherence
28%

Quarterly playbook loop

Turning the data into a playbook

01

40 raw call recordings

12 winning behavior patterns extracted by the AI

02

Gut-feel coaching sessions

Data-backed clips at the exact moment to coach

03

Last year's playbook

Updated battlecards built from last quarter's real calls

Cadence

A coaching rhythm that actually sticks

Weekly
1:1 coaching sessions

Two or three specific clips, coach what the data flagged, not gut feel.

Monthly
Team pattern reviews

Top trends across the entire floor, what's working and what's drifting.

Quarterly
Calibration + playbook update

Rubric accuracy, playbook refresh, new hire ramp data reviewed together.

FAQ

Questions we hear on the first call

Conversation intelligence

Make every call coachable.

Topic clusters, deal-risk signals, clip libraries, on every plan.

14-day free trial · No credit card · Live in minutes

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