For the clinic that never stops answering.
Clinics live on phone calls, appointment bookings, refill requests, triage, after-hours emergencies. letsdial is the HIPAA-ready platform that answers all of it without the legacy PBX bill.
What practices set up first.
- Nova handles appointment booking and reschedules 24/7
Patients book, cancel, and reschedule themselves, no front-desk callback queue.
- Appointment-reminder SMS with two-way confirmations
Patients reply Y or N. The schedule self-corrects before the day starts.
- Voicemail transcripts routed to the right clinician
Each message lands in the right inbox typed out, not as a queue to wade through.
- Call recording with auto-redaction of PHI
Recordings stay searchable for QA, sensitive identifiers stripped on capture.
Compliance lined up, before the auditor calls.
BAA on request. PHI-safe recording and transcription. Retention rules tuned for your state.
Patient records stay inside the compliant boundary, nothing leaks to a vendor sub-processor.
The way the call actually flows.
Urgent calls route to the on-call clinician. Routine questions reach the front desk.
HIPAA-compliant voicemail captures the request. Transcript drops into the EHR automatically.
Outbound SMS with a survey link goes out the same afternoon, no clipboard handoff.
One number per practice. Every clinician in their own queue.
Calls route by specialty, location, and availability. Each provider gets a direct extension; urgent calls overflow between offices when a desk is empty.
Billing keeps a clean per-location line-item so revenue reporting doesn't need a spreadsheet.
A telehealth visit, end-to-end.
Video rooms support telehealth visits with compliant recording and HIPAA-grade transmission.
Pre-visit forms go out via SMS so the clinician opens the call already knowing the chief complaint.
Post-visit summaries transcribe and file to the EHR automatically, no typing notes after hours.
Questions we hear on the first call.
Yes, attached to your contract at signup. PHI handling, retention, and breach-notification terms are all spelled out, and your compliance officer signs once with the master agreement.
Book a healthcare walk-through.
See how a HIPAA-ready cloud phone replaces the legacy PBX without disrupting a clinic day.