Chat with your team in the same app you take calls from.
Team chat sounds boring until you realise your team is already bouncing between a phone app, a chat tool, and a CRM. letsdial team chat lives inside the same app, threads attach to customers, calls, and deals.
acme-corp
Customer channel · 6 members
The chat tool, with the customer record glued on.
You don' lose any habit from the chat tool you'e leaving, you just stop alt-tabbing between three apps to find the thread you were on.
Direct messages and group channels
DMs, public, and private channels, same speed as the chat tool you replaced.
Customer-linked threads pulled into the CRM
Every thread automatically attaches to the right customer record.
File sharing with full-text search
Drop a deck, find it three months later by phrase, not by filename.
Mentions, reactions, pinned messages
All the muscle memory from the chat tool you'e leaving behind.
Chat threads carry context.
Open a customer record and you see every internal note, every call summary, and every deal comment in order. The chat is part of the relationship, not a separate timeline.
Inbound call · 8 min
AI summary attached. Talked pricing tier and onboarding timeline.
Internal note · 2 min later
Heads up to the CSM: customer asked about pro features.
Outbound SMS
Sent the comparison sheet. Delivered.
Renewal call booked
Calendar invite went out. Looped in the AE.
People change. The channel doesn'.
Spin up a channel scoped to a big account, every call, every SMS, and every internal note lands in the same place. When an AE rolls off and a CSM rolls on, the relationship is handed over as a thread, not a doc.
Sasha · AE
Rolling off
Maya · CSM
Rolling on
Every call, SMS, voicemail, and internal note from quarter one is still scrollable in the same channel. The new owner reads themselves in. No handoff doc was written.
, SWhat did we tell them about pricing last quarter?⬝
One search, chat, transcripts, voicemail text, SMS, video summaries. Not five.
Chat messages
12 hits
Call transcripts
5 hits
Voicemail text
2 hits
SMS history
8 hits
Video summaries
3 hits
Customer-linked threads, customer events, AI summaries.
Reps who live in Slack see the same threads in a dedicated channel.
Two-way bridge. No forced migration.
Customer-linked threads sync into a dedicated Slack channel. Reps who live in Slack see the conversations; reps who live in letsdial see them in the main app.
, SWe retired Slack for two of our pods. The handoff between AE and CSM stopped being a doc, it just became the channel everyone was already in.⬝
Riley M.
VP Customer Success · B2B SaaS
Two questions, two minutes.
Yes. Same threads, same unread indicators, same mentions.
Yes, archive keeps the full history searchable without cluttering active lists.
Stop alt-tabbing between three apps.
Free trial. No credit card. Bring your numbers, your CRM, and your Slack workspace.
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