Call Recording
Every call captured. PII gone before it lands.
Recording is the easy part. Finding the exact 30-second clip, and knowing card numbers never touched your storage, is where letsdial is different.
What gets captured
Nothing missed. Nothing unsafe stored.
Agent and customer channels stored separately, mute one side for focused coaching without re-mixing.
Every word indexed for sub-second search. Find "compliance disclosure" across 6 months in one query.
Card numbers, SSNs, DOBs and custom patterns removed from audio and transcript before any storage.
Each call scored against your rubric. One click to create a clip, add annotation, and share with the rep.
PII redaction
Sensitive data never reaches storage
Card numbers, SSNs, dates of birth, and custom patterns are stripped from both the audio channel and the transcript during ingest, before any write happens.
Retention
Set once per region. Override per queue.
California, Illinois, GDPR, rules live on the account and inherit automatically. Compliance teams override individual queues without touching agent configuration.
TCPA baseline. Extend per campaign.
Finance, insurance, healthcare queues.
GDPR-minimum. Shorter by queue option.
Deletion locked until hold released.
Legal hold
Freeze exactly what counsel needs
Legal hold works at any granularity, one call or all calls for a customer. No engineering ticket required; compliance teams manage holds directly.
Select an individual call, a date range, a rep, or an entire customer record. Hold applies immediately.
Held recordings are excluded from auto-deletion rules until the hold is explicitly released. No exceptions.
Every view, export, and release event is logged with timestamp and user identity. Downloadable for counsel.
Release the hold and retention resumes from today. The audit trail of the hold period is kept regardless.
FAQ
Questions we hear on the first call
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Every call recorded. PII redacted.
Searchable. Compliant. Ready for the auditor on day one.
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