The business text line your team can share.
Customers text you. Your team needs to see those messages, reply together, and keep the history attached to the contact. Business SMS inside letsdial does that, from the existing business number, not a separate app.
Customer thread · Maya R.
From the main business number
warranty-BX-211.pdf
Sent as MMS
Four message types, one number, one history.
No second app, no second login. Everything attaches to the same customer record your reps already work on.
Two-way SMS
With delivery receipts.
MMS with media
Up to 1 MB, images, PDFs, short clips.
Bulk announcements
Consent-tracked, segmentable.
Templated replies
The whole team can use.
Carrier paperwork, opt-out logic, audit trails, all done before the first message ships.
10DLC registration
Filed for you
TCPA consent
Logged on every opt-in
STOP / HELP keywords
Out of the box
A handoff is a click, not a briefing.
Internal notes sit alongside the customer' replies. The next teammate picks up where the last one left off.
- Step 01
Assign
Push the thread to a teammate without leaving the inbox.
- Step 02
Snooze
Park the thread until Monday, it auto-resurfaces.
- Step 03
Resolve
Mark closed. Re-opens the moment the customer texts again.
- Step 04
Escalate
Send to a supervisor with the full history attached.
Configured on a canvas, not a YAML file.
Keyword routing, auto-tags, after-hours templates, and consent-required campaigns. Drag a rule onto the canvas, hit publish, it' live for the next inbound message.
Audience
Opt-in segment
Signal
Reply-rate normal
Pace inside carrier-safe windows. Spot anomalies before they become a block.
Audience segmentation ensures only opted-in contacts receive a campaign. Delivery dashboards flag any reply-rate anomaly that might signal carrier filtering, long before a number gets blocked.
, SWe replaced three texting tools the week we turned this on. Reps reply from the same window they take calls from, handoffs are a click, not a Slack message.⬝
Jordan D.
Customer support lead · DTC retail
Two questions, two minutes.
Yes. We file the 10DLC registration and activate texting on the number you already use.
They'e opted out automatically. No agent has to remember.
Text customers from the line they already trust.
Free trial. No credit card. Free 10DLC registration on the number you already own.
14-day free trial · No credit card · Live in minutes