Seeeverycall.Coacheveryagent.Missnothing.
Supervisor Assist scores every call as it happens, fires alerts the moment a call goes sideways, and tells you exactly which seat to jump on first before the customer decides to leave.
14-day free trial · No credit card · Every agent covered from day one
Alex K.
Customer frustration rising, intervention recommended.
Whisper available
Cleo M.
Recording disclosure skipped, flagged for review.
Review flagged
Dani L.
Third contact in 48 hours, history and context loaded.
Context ready
Ryan B.
Best sentiment score this shift, positive pattern logged.
Highlight for team
What it surfaces
Four signal categories, each a different reason to act.Sentiment drop alerts
When a call trajectory shifts negative
Fires the moment sentiment falls below your configured threshold, before the customer decides to escalate, churn, or leave a review.
Agent threshold breaches
Agents trending below baseline mid-shift
Catch a rep having a rough run while there is still time to course-correct. The floor view shows the drift before it becomes a pattern.
Compliance skips
Required phrase not said on the call
Flags the exact call and the exact second the disclosure was missed, HIPAA, TCPA, recording notice, or any custom phrase you configure.
Repeat-caller detection
Same customer contacts multiple times
Surfaces when the same customer has called, chatted, or emailed in the last 48 hours, full history appears before the agent answers.
How supervisors act on it.
One click from the alert to the right intervention.
Whisper coaching
Your voice goes to the agent only, the customer hears nothing. Use it to guide a rep through a difficult objection or a complex billing issue without interrupting the call.
Barge in
Join so both agent and customer hear you. Use this when the supervisor's authority closes the issue faster than coaching can, escalation in one action.
Silent monitor
Listen to any call without either party knowing. Spot patterns across your floor before they show up in end-of-day QA reports.
Alerts that don't become noise.
Tunable per queue, per shift, per severity, so the signal stays meaningful every day.
Thresholds per queue, not one global setting
A sentiment drop that needs urgent attention on your cancellations line is normal background noise on your complaints line. Configure each queue and each shift independently.
Alerts batch into a ranked priority feed
Instead of individual toasts every few minutes, alerts stack into a prioritised list. Supervisors see a clear order of urgency, not a flood that trains them to ignore everything.
Flag for later without acting now
Mark an alert as 'watch' and move on. It stays in your review queue for end of shift without breaking your immediate response rhythm.
The Monday coaching review runs itself.
Coaching agendas become artifacts of the data, not artifacts of memory.
01
Who drifted most last week
Call scoring surfaces agents ranked by how far they fell from their own baseline, so coaching time goes where it matters, not where it is most convenient.
02
Which calls are worth watching
Auto-flagged calls the assistant scores highest for learning value. Your team reviews three calls with purpose instead of pulling random samples from a spreadsheet.
03
Topics tied to real outcomes
Each coaching topic links to a call moment and a business metric, handle time, CSAT, or retention, not just a sentiment score that lacks context.
Measuring what supervision actually changes.
No guesswork.
A weekly report shows three signals. Edit thresholds based on data, not gut feel.
Alert accuracy
How often an alert led to a supervisor action versus being dismissed, tells you whether your thresholds need tuning.
Coaching impact
Outcomes on calls where the supervisor intervened versus where they did not. The delta shows whether your coaching approach is landing.
Coverage rate
What share of calls received at least one AI score, and where gaps in monitoring exist across queues and shifts.
I used to spend Sunday evenings pulling QA samples. Now the assistant sends me a priority list Friday afternoon. Monday morning I walk in knowing exactly which calls to review and which agents need coaching first.
Senior Contact Center Supervisor
Telecom provider · 120-seat floor
Questions we hear on the first call
See the whole floor before a coach has to.
Live monitor, whisper, barge, built for the supervisor seat.
14-day free trial · No credit card · Live in minutes