www.letsdial.com


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What's My-Account?
My-Account is a profile of information about your account that is stored on our secure servers. It can only be accessed by entering your user name and password. My-Account makes it easy to place orders because it eliminates the need to re-key your shipping, billing, payment and account information each time you place an order. My-Accounts also enable you to check the status of any order you place with www.Letsdial.com, My-Accounts make online shopping safe and easy.

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How do I update My-Account information?
Once logged in, on My-Account homepage you will have options to make necessary changes about your personal information and click the "Update button,". This screen will display your new updated information. "Remember your e-mail address and your first and last name cannot be changed.

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What is my Customer Number or Customer ID?
Your e-mail address is your Customer Number and Customer ID.

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When I attempt to log on to my My-Account, I am prompted back to the log on screen.
This is most likely caused by your browser not being set to receive cookies. You will not be able to log on without accepting a cookie. Check your browser's security settings and enable cookies. If this is not the case, e-mail us TechnicalSupport@Letsdial.com.

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When I try to check my Order Status, the link takes me to My-Account.
To protect your privacy, you need to be logged onto your My-Account to check your order status. You will only be able to check your order status once you account is verified by letsdial.com customer care team and marked and updated as verified.

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I forgot my password and/or user name / customer ID, how can I find it?
To receive your password by e-mail, go to log in page and click lost password. If you lost your username, e-mail us at TechnicalSupport@Letsdial.com. Your user name / customer ID is your e-mail address.

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How to use my Calling Card?
Please follow these steps:
  1. Dial the toll free access number.
  2. Enter your PIN number or authorization code
  3. Dial the destination number
  4. For US calls 1 + Area Code + Number
  5. For International calls 011 + Country Code + City Code + Number
  6. To place another call, press ## for about 5 seconds.


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How Many minutes each Denomination provides?
The number of minutes available is determined based on the rate to the country you are calling. Each time you use you Calling Card to place a call, the number of minutes available for that particular call will be calculated and announced to you before the call connects.

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How do I obtain support?
Email us at TechnicalSupport@Letsdial.com, we will respond to you as soon as possible.

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Can I recharge my Calling Card?
You cannot recharge your Calling Card; but you can always purchase another one through our website.

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How to buy / order a Calling Card?
Go to www.Letsdial.com, chose a "phone card" and follow the instructions. Phone Card is ordered online on our web page 24hrs a day 7 days a week.

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How can I Pay for Calling Card(s)?
VISA and MasterCard only.

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Can I purchase your Calling Cards over the phone?
You can only purchase the cards on our website.

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Is it necessary for my address to accurately match with the address presently on file with my credit card issuing bank?
For your & our security reasons, it is absolutely essential that your address & telephone number match with the address & telephone number presently on file with your credit card issuing bank Your credit card will be charged, but no instant pins will be issued if there is an inconsistency. Inconsistency between the two addresses will lead to delay in issue of pins, which can be up to two hours during normal business hours.

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Can I see my Calling Card(s) online?
Yes. If you order is approved and you account is already verified you will able to view Calling Card pins online or through logging into "order status." Enter your "User Name" and password.

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What is the Return Policy?
All Sales are final.

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Why is my credit card declined / rejected?
We have address verification system in place, if rejected please verify information you entered is correct and it should match with your credit card billing information. If you are declined again, please contact your credit card issuing bank.

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How long will it take to receive Calling Card?
If you are a first time customer we will call and verify your order during normal business hours and once your account is verified we will give a set limit per/month that you spend on our website after that your account will be setup for immediate PIN delivery, all future orders will be sent automatically within seconds.

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I have a shared email. Can I use it?
We do not recommend shared emails. Get your own private email from any of the free e-mails available E.g. Yahoo, Hotmail, & etc.

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Do I need a long distance carrier on my phone to use Calling Cards?
No, you do not need a long distance carrier on your phone to use our Calling Cards.

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Where can I find info on Maintenance Fee, Connection Fee, Rounding & etc?
Info on fees and charges is available under "More Info" of every Calling Card on our website.

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When will I receive a Phone bill?
This is a prepaid service; you pay in advance so you will never receive a phone bill.

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When I try to call I get the message: " you call cannot be completed as dial?" Why?
Please follow the exact instructions we emailed you when you purchased your Calling Card. You may have missed-dial your destination number. Also be aware that some pay phones and cellular phones have restrictions. Check the number and dial again if the problem persists call the customer service of the service provider of the Calling Card.

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I have a balance on my Calling Card. Can I transfer it?
No. You can't do that at this time. You must use it.

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In what denominations is Calling Card available?
For your convenience Calling Cards are available in different denominations between $10 and $50. Please check the card you are looking to buy.

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Is there a limit to the number of Calling Cards that I can purchase?
You will be able to purchase up to $200 worth of Calling Cards per month but if you wish to increase your monthly spending limit please contact customer service.

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I am traveling to another country. What should I do?
Depends, some of our Calling Card works from many different countries, please check product detail for the product you are interested in "Rates may vary when you call from or access Calling Cards from different countries". Remember, your Calling Card can be accessed or used anywhere in US.

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How to find out my access number, customer service number & pin number?
"Order Status" login and you can view all your order history and you view and print you access number, customer service number & your pin number.

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Can I safely enter my credit card number on your website?
Yes. All online transactions at www.Letsdial.com web site are handled with maximum industry-standard SSL encryption as we take the issue of security seriously. Every time you send us your credit card number and your billing and shipping information, we have taken security very seriously and incorporated Microsoft SSL (security Socket Layer) into our website that we created. This uses a 128-bit encryption code to ensure the highest level of security. We use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. Also, your credit card number is encrypted when your order is stored.

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How can I contact you?
Email is the most efficient mean of communication. We strongly recommend that you email us at CustomerService@letsdial.com.

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Can I make local calls with your card?
Yes. On all our card you can make local, regional, state to state and international calls.

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What if I make a mistake while purchasing?
Don't worry! If the PIN is not delivered or display after the transition is completed we can change your order. If the PIN is delivered or displayed it means it cannot be returned, exchanged or refunded, as all sales are final at Letsdial.com.

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When I purchase a Calling Card, will I get a Calling Card in the mail?
As soon as your online transaction is complete, you will be able to view the Toll Free Access number and your PIN number(s) right on the screen or A follow-up email will also be sent to you, so you can save a copy of your Credit Card Transaction and your Calling Card(s). ( For your Security, only last 4 digits of your credit card number will be included on the email).

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What is the expiration date of my Calling Card?
Every Calling Card is different. But it usually expires in 90 days after first use.

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Do Rates differ depending on the time of the day of the day of the week?
No. The Phone Card we carry has 24 Hours a day, 7 days a Week you enjoy same Rates as listed. We strive to maintain up to date information about rates on our website as carriers and service providers reserves the right to change rates any time it is recommended to check with customer service of the service provider of card for up to date rates information.

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If customers have a question that is not listed above, how do I reach Customer Service?
If we have missed any questions you might have and couldn't find the answer to your question above please feel free to contact us via email at CustomerService@Letsdial.com and we will research you question and respond promptly. Thank you.

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Is letsdial.com site secure?
Yes. Your personal information is stored safely behind our firewall. All online transactions at www.Letsdial.com web site are handled with highest industry-standard SSL encryption as we take the issue of security seriously. Every time you send us your credit card number and your billing and shipping information, We have taken security very seriously and incorporated Microsoft SSL (security Socket Layer) into our website that we created. This uses a 128-bit encryption code to ensure the highest level of security. We use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. Also, your credit card number is encrypted when your order is stored.

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How do I know that my transaction is secure?
We employ the latest 128-bit encryption technology in all areas of the site, which requires you to provide your personal or account information. These include online ordering, order status, catalog requests and most contest forms. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser, Microsoft Internet Explorer, or Netscape Communicator.

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What purpose my information will be used for?
Personal information given to us for ordering on www.Letsdial.com is not shared with any other entity without your permission. It is used for processing your order and for customizing your experience at www.Letsdial.com.

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How often are the special offers on your site updated?
Special offers and pricing are updated in almost real time. But rates are subject to change without notice.

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What is a cookie?
A cookie is a very tiny piece of text Web sites place on your computer's hard drive. You can choose whether or not to receive these files by configuring your browser. Ordering online requires you to accept cookies. On most browsers, the default settings enable you to accept cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your browser accepts cookies. The text in a www.Letsdial.com cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your e-mail address, street address, or phone number.

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